Delivery, Refund & Cancellation

Delivery/ Shipping Policy

Our meals can be consumed immediately, kept in the fridge for 2 days or stored in the freezer for up to 4 weeks.Each package shall contain 1,2 or 3 meals (depending on chosen stage), stacked in an insulated box with an ice pack to preserve freshness.

All deliveries shall be made in cooled insulated boxes containing the meals to preserve freshness. We deliver to the location of your choice - home, work, daycare you name it.

All packages shall be handed to you in person to be refrigerated immediately if not consumed directly. No packages shall be left on your doorsteps for health & safety purposes. Our delivery staff will contact you for up to 2 times to arrange the delivery if the door is unanswered. Failure to respond or receive the package will not be deem you eligible for refund.

Return & Refund Policy

Once delivered, our meals are not subject to return or refund. If by any chance you do not receive your meal, please contact us and your payment will be refunded or kept as shop credit for future orders. No packages will be left on your doorsteps for health & safety purposes.

If by any chance, you instruct our delivery personel in writing or by phone to leave the package at your doorstep, BabyEats shall by no means be responsible for the quality and/or safety of the meals delivered.

Our delivery staff will contact you for up to 2 times to arrange the delivery if the door is not answered. Failure to respond or receive the package will not be eligible for refund.

Cancellation Policy

1. Auto-renewal Plan: Upon cancellation, the client will continue to receive the meal plan until the end of the current billing cycle. For weekly subscriptions, the plan will stop at the end of the running week, for monthly subscriptions, the plan will stop at the end of the running month. Refund will not be possible, yet the client can opt not to receive the remaining meals and shall inform BabyEats of the decision by email. Cancelled subscriptions shall not be renewed unless advised or re-selected by the client.
2. One Time Subscription: Upon cancellation, the client will continue to receive the meal plan until the end of the current billing cycle. For weekly subscriptions, the plan will stop at the end of the running week, for monthly subscriptions, the plan will stop at the end of the running month. Refund will not be possible, yet the client can opt not to receive the remaining meals and shall inform BabyEats of the decision by email.
3. Subscription Freeze: In case of travel or the need to temporarily freeze the subscription, the client shall inform BabyEats of the decision at least 48 hours before the freezing date. The remainder amount shall be kept in the client’s account to be re-activated and reused upon request by the client. Re-activation shall happen at the beginning of the following billing week, yet the client is requested to inform BabyEats at least 48 hrs prior to the intended date of reactivation.